Best UK Online Casinos 2021

How can you be certain that you’re playing at the best UK casinos? We’re talking about trustworthy casinos with fantastic bonus offers, speedy payments, high-quality games selections and superb player support.

Finding this casino utopia doesn’t have to be difficult thanks to our casino experts here at Slotsia. On this page, they’ll take you through what the best UK casinos have to offer and exactly how and where to find them. You can even take your pick from our expert’s list of fantastic UK casinos with great bonuses below.

What do our casinos offer?

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We showcase offers that you won’t find anywhere else.

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If you are looking to get more for your money then Slotsia is the place for you.

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Before we recommend a casino to you, we evaluate it thoroughly and fairly.

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Short on time? Fear not, our list of speedy casinos has you covered.

UK’s Best Online Casinos – October 2021

We meticulously vet the UK’s best casinos on a monthly basis – and the fruits of our labour are displayed below. Each offers a trustworthy and elite gambling experience, so why not see if a welcome offer calls out?

2
3.5/5
20 extra spins
£0 bonus
  • 20 spins without deposit
  • Solid array of games
  • Collect Trophies & Extra Bonuses
18+. New players only, no deposit required. Valid debit card verification required. £8 max win per 10 spins. Max bonus conversion £50. 65x wagering requirement. Full T&C’s Apply
3
3.5/5
500 extra spins
£0 bonus
  • Quality slots
  • Great welcome offer
  • Bonus code: NBWELCOME500
This offer is available to new NetBet Casino players only. £10+ deposit required, no e-wallets/prepaid cards, 50x wagering on Vegas Free Spins, 40x wagering on Casino Free Spins. Bonus code required: NBWELCOME500. T&Cs apply. BeGambleAware.org
4
4/5
100 extra spins
£200 bonus
  • 1st deposit 100% matched to £50
  • Bonuses over your first 4 days
  • Launched in 2020 📆
Full terms and conditions apply. Offer valid upon 4 deposits. New players only, 18+. Minimum deposit £20. Welcome package split over 4 deposits, 35x wagering applies. BeGambleAware.org.
5
4/5
100 extra spins
£200 bonus
  • 100 extra spins on 4 deposits
  • Bonuses up to £200
  • Great games selection
18+. New players only. Offer valid upon 4 deposits. Min deposit £20. Welcome package split over 4 deposits, 35x wagering applies. Full T&Cs Apply. BeGambleAware.org
6
4/5
100 extra spins
£100 bonus
  • Deposit match and free spins
  • Huge games library
  • Live casino experts

18+ new players only. Min deposit: £20. Max £100 bonus. Max bet with active bonus: £2. Wagering required 100% match bonus: 30x deposit + bonus. Max win from welcome bonus: £500. 100 Free Spins are given out 20 per day on Book of Dead for 5 days in a row. Max Free Spins winnings: £100. Free Spins winnings credited as bonus money with 45x wagering & 3 days expiry. Deposit bonus & Free Spins wins are forfeited 30 days after bonus is credited if the wagering is not met. Game weighting and restrictions apply. Play Responsibly www.begambleaware.org. Full T&C’s apply.

7
4/5
100 extra spins
£0 bonus
  • 100 free spins upon registration
  • Further 100 spins on 1st deposit
  • Daily jackpot games
18+. 1) To take part, you must register via the registration code PGCTV1 and opt in. 2) Get SMS-verified by supplying a valid telephone number. 3) Enter the validation code received by SMS to redeem the free spins. 4) Free Spins are valid on any of our Daily Jackpot games. 5) Free Spins will expire in 10 days from receipt of the offer. Full terms apply. Always gamble responsibly.
8
4/5
200 extra spins
£100 bonus
  • 100% up to £100 + 200 Spins on 1st Deposit
  • Launched in April 2020 📆
18+ Full T&C’s Apply. New players Only. £10 min deposit. £5 max bet using bonus. 60x (40x referred player) wagering applies. Bonus valid for 14 days. 20 Spins will be credited instantly upon qualifying deposit + then 20 per day for 9 days on pre-selected games. Free Spins valid for 72 hours from credit. Max Free Spins winnings £100. Ewallets excluded. – www.begambleaware.org
9
4/5
300 extra spins
£100 bonus
  • Weekly Ingredient Delivery Bonus
  • The Lab’s Monthly Bonus
  • Live Casino Welcome Bonus
18+ Full T&C’s Apply New Players Only. £10 Min Deposit. £5 Max Bet Using Bonus. 60x (40x Referred Player) Wagering Applies. Bonus Valid For 14 Days. 30 Spins On Preselected Games Will Be Credited Instantly + Then 30 Per Day For 9 Days. Free Spins Valid For 72 Hours From Credit. Max Free Spins Winnings £100. Ewallets Excluded. – Www.Begambleaware.Org
10
4/5
50 extra spins
£100 bonus
  • 100% up to £100 on 1st deposit + 50 spins
  • Heroic Games
18+ Full T&C’s Apply. New players Only. £10 min deposit. £5 max bet using bonus. 60x (40x referred player) wagering applies. Bonus valid for 14 days. 10 Spins on pre-selected games will be credited instantly + then 10 per day for 4 days. Free Spins valid for 72 hours from credit. Max Free Spins winnings £100. Ewallets excluded. www.begambleaware.org
11
4/5
50 extra spins
£150 bonus
  • Deposit bonus up to £150
  • 50 Wager-Free Spins Available
  • Great array of slots

Full T&Cs apply. New players only. Minimum deposit of £10 applies. 35x wagering and 7 days to claim offer. 50 wager free spins are worth 0.10p each on Book of Dead. 3 day expiry applies. 18+ www.begambleaware.org.

12
4/5
0 extra spins
£5 bonus
  • £5 bonus for live casino
  • Excellent games library
  • Great mobile app

Full T&Cs apply. A minimum deposit of £50 is required; this must also be staked before claiming the bonus. Bonus is for eligible Evolution games. This carries a wagering requirement of 1x of the £50 deposit. Players have 3 days to claim the bonus before it is forfeited. 18+ Begambleaware.org

13
4/5
100 extra spins
£0 bonus
  • 100 Free Spins on Your 1st Deposit
  • Promo code: CASINO100
  • Casino and Live Casino Races
New PokerStars Casino registered players only. 18+. Min. £10 deposit with code ‘CASINO100’, debit card only. 7-day Free Spins expiry. Free Spins valid on 7 slots only. All spins must be used before cashout allowed. Any winnings credited as cash. Full T&Cs apply. BeGambleAware.org.
14
4/5
10 extra spins
£0 bonus
  • 10 No Deposit No Wager Free Spins
  • Award-Winning Mobile Casino
Full T&Cs apply. New players only. No deposit needed. 3 days to claim & 3 day expiry. 10x free spins worth 10p. 18+ BeGambleAware.org.
15
4.5/5
30 extra spins
£0 bonus
  • Up to 30 Free Spins with Bonus Code
  • No wagering requirement on bonuses ever!
  • Great for bingo fans as well as slot gamers
Bonus code offer: 18+. New Players Only. First deposit only. Min deposit & spend £10. Max 30 spins on Ted at 20p per spin. Spins credited upon spend of £10. Full T&Cs apply. Free spins must be used within 48 hours of qualifying. All winnings are uncapped and credited to your real money balance. Full T&Cs apply. BeGambleAware.org.
16
4/5
20 extra spins
£25 bonus
  • 100% up to £25 + 20 Bonus Spins
  • Great selection of games
  • Multi-awarded casino
New players only. 18+. Opt-in required. Min. £10 deposit. 20 Bonus Spins on “Book of Dead” and 100% Deposit Bonus up to £25 on first deposit. 30x wagering requirement for Bonus and Bonus Spins. Game weighting applies. Max £5/spin or £0.50/line or £50/round (live casino). 30 days expiry. Full T&Cs apply. BeGambleAware.org.
17
3.5/5
0 extra spins
£300 bonus
  • 121% Match Deposit Bonus up to £300
  • Slots and casino games from top providers
  • RTP and Volatility displayed for each slot game
18+ New players only. Min deposit £10. Bonus funds are 121% up to £300 and separate to Cash funds. 35x bonus wagering requirements apply. Only bonus funds count towards wagering requirements. £5 max. bet with bonus. Bonus funds must be used within 30 days, otherwise any unused shall be removed. Terms Apply. BeGambleAware.org
18 New Casino 2021
3.5/5
25 extra spins
£30 bonus
  • Up to £30 & 25 Free Spins
  • Promo code: POWER
  • Casino launched in 2021

First-time depositors only (18+ UK exc. NI). Min Deposit £10. Max Offer 100% Bonus up to £30 & 25 Free Spins [Game of our choice]. Free Spins winnings are capped at £2.50 and credited as bonus funds with 40x wagering. Bonus funds must be wagered 60x before withdrawal. Slots Bonus funds winnings are capped at £100 + original bonus amount Free Spins expire after 7 days. Promo code: POWER. We reserve the right to deny promotional offers based on abusive bonus activity across sites operated by the Company. Deposit balance available for withdrawal at any time (UK only). General withdrawal restrictions & full T&Cs apply. Valid until 31/12/2021.

19
4/5
20 extra spins
£50 bonus
  • 100% up to £50 on 1st Deposit
  • 20 Free Spins on Book of Dead
  • Over 350 popular slot games, including progressive jackpot slots

18+. New players only. 100% bonus on first deposit up to £50 & 20 Bonus Spins. Bonus spins are credited immediately and are valid for Rich Wild and the Book of Dead slot only. Min first deposit £20. Max bonus £50. Max bonus bet £5. Max bonus cash-out £250. 40x wagering requirements. Bonus expiry 30 days. Bonus spins expiry 2 days. Game restrictions apply. Further Terms Apply. BeGambleAware.org.

20
4.5/5
0 extra spins
£100 bonus
  • Double your first deposit to £100
  • Excellent array of games
  • Fully mobile compatible
£10 min deposit. £100 max match. 50x wagering. Game eligibility & contributions vary. 10p to £5 bet range. £500 max redemption. New players only. Limited time offer. Valid 7 days. Terms apply.
21
4/5
25 extra spins
£30 bonus
  • Launched in 2021
  • Regular promotions
  • All the top providers

First-time depositors only (18+ UK Only – excluding players based in Northern Ireland). Min Deposit £10. Max Offer: 100% Bonus Up To £30 Bonus Plus 25 Free Spins. Promo code: SPINS. Bonus winnings must be wagered 40x. Games bonus winnings will be capped at £100+ original bonus amount. Free Spins are valid for 7 days. Free Spins winnings are credited as bonus funds with 40x wagering. Free Spins winnings are capped at £2.5. Wagering contribution varies by game. We reserve the right to deny bonuses based on abusive bonus activity across sites operated by the Company. Deposit balance is available for withdrawal at any time(UK only). Odds of winning vary between players depending on gaming and deposit activity. General withdrawal restrictions & full T&Cs apply. Valid until 31.12.2021

22
4/5
100 extra spins
£50 bonus
  • Great gamification
  • Generous welcome package

18+. New Players only. 100% bonus on first deposit up £50 & 100 Bonus spins (50 spins on day 1, 25 on day 2, 25 on day 3) for Book of Dead slot only. Min first deposit of £20. Max bonus £50. Max bonus bet £5. Max bonus cash-out £250. 40x wagering requirements. Bonus expiry 30 days. Bonus spins expire after 48 hours. Game restrictions apply. Further Terms Apply

23
4/5
50 extra spins
£50 bonus
  • £50 Welcome Bonus
  • 50 Bonus Spins on Book of Dead
  • Loyalty Rewards for Regular Players!

18+. New players only. 100% bonus on first deposit up to £50 plus 50 Bonus spins (30 spins on day 1, 10 on day 2, 10 on day 3 for Rich Wilde and the Book of Dead slot only. Min first deposit £20. Max bonus £50. Max bonus bet £5. Max bonus cash-out £250. 40x wagering requirements. Bonus expiry 30 days. Bonus spins expiry 2 days. Game restrictions apply.  Further Terms Apply. BeGambleAware.org.

24
5/5
100 extra spins
£1000 bonus
  • Up to 100 first deposit spins
  • Up to £1000 Welcome Bonus
18+. New players only. Up to 20 (18p) free spins (FS) on Fire and Gold at registration (Max Withdrawal £50). Up to 100 FS on first deposit, awarded in sets over 10 days. 24hr expiry. Locked to Fire and Gold. Up to £1000 deposit match on first 5 deposits. Min £10 deposit. Dep1: up to 300%, Max £50. Dep2: up to 200%, Max £100. Dep3&4: up to 100%, Max £200. Dep5: up to 50%, Max £450. Bonuses and FS winnings subject to 40x wagering requirement. Withdrawing qualifying deposit excludes player from promotion. T&Cs apply, BeGambleAware.org.

GETTING STARTED

How To Play Casino Games Online

Getting started at an online casino to play your favourite game is extremely straightforward nowadays and you can be up and running in just a few minutes. In order to ensure that you don’t miss anything, we have compiled a short step-by-step guide to help you on your way.

1Choose a casino slotsia

All of our online casino reviews contain information relating to any introductory bonuses or offers, the range of available games, customer support options and much, much more.

2Create an account slotsia

You’ll find a registration button towards the top of the main lobby. Simply click it, follow any on-screen instructions and enter all of the required details to get started.

3How to deposit slotsia

First, you’ll want to navigate to the banking/cashier page to begin the process. Once there, you’ll notice a wide range of leading payment methods that will enable you to instantly credit your account.

4Withdraw your winnings slotsia

Whether you’ve had a run of good luck or you’ve simply decided to call it quits, you can request a withdrawal using the same range of available payment methods. Head to the banking/cashier section to initiate the transaction.

How We Rate Our Casinos

At Slotsia we don’t just recommend any old casino – each brand listed on our site has been thoroughly checked to ensure that it fits the exact standards of our experts. In case you are curious, these are the criteria that we take into consideration:

checklist slotsia
At Slotsia, it’s of paramount importance to us that your security and safety are ensured every step of the way. That’s why each casino we list and review must have a license obtained from the United Kingdom Gambling Commission. The reason we set this criterion is that UKGC certification is considered to be one of the most stringent and secure licences that any online casino can acquire. It ensures that the site is committed to the latest gambling regulations and each game has undergone a thorough check to guarantee the required fair play standards.
Like any product, online casinos need to be appealing and easy to use – not only to attract you as a new customer but also to retain your business. Our casino ratings consider whether each site’s layout and navigation tools enable users to comfortably manoeuvre around the site. It’s important you can access your preferred games with as little hassle as possible.
Making your money go that bit further can make a huge difference in whether or not you land that big win and certain casino bonuses and free spins offers are a great way to extend your playtime. Whenever a new site appears on our radar, we take the time to evaluate the true value of each bonus. We don’t allow large numbers and flashy taglines to distract us from potentially predatory terms and conditions. Our experts carefully analyse the fine print to provide you with a clear understanding of what you can expect and what you may need to do in order to withdraw any winnings you earn.
Any online casino worth its salt needs to provide a wide selection of online slots; they’re the go-to genre for a huge portion of a site’s player base. The variety of themes, mechanics and features are what drive players towards these games and there must be plenty to choose from.

However, whilst a large slot library is a great foundation, there’s a reason that quality often outshines quantity. We, like yourselves, want slots that keep us entertained and coming back for more, which is why we look for the innovative skills of certain leading game providers. Top brands such as Microgaming, Red Tiger Gaming and Play’n GO, amongst many others, consistently release top-tier games on a regular basis. So whenever we come across a site that utilises a combination of these products it’s likely to earn a much higher rating than those that don’t.
Online slots aren’t everyone’s cup of tea. That’s why casinos also need to provide a host of other gameplay options so as to cater to as wide an audience as possible. Table games such as blackjack and roulette are pretty much standard fare for most sites to a point where you’d expect there to be several different offerings.

However, we also gauge a casino’s rating on how far their portfolio reaches. Those that also deliver an extensive live casino catalogue along with other genres such as poker, scratchcards and jackpot games are much more likely to rank higher on our rating scale.
A solid list of trusted payment methods is one of the key criteria that any player should look for when choosing to gamble online. You want to know that both your cash and financial details are protected at all costs. That’s why top online casinos enable users to perform transactions using leading card payment options including Visa and Mastercard, in addition to a host of e-Wallet solutions such as Skrill, PayPal and Trustly. 

That being said, it’s also important to take note of any potential deposit limits and/or fees. Here, transparency is key. The most trustworthy casinos present this information upfront so that players aren’t hit with any unexpected charges or issues when making a deposit. Equally, it’s imperative that information pertaining to expected withdrawal times is conveniently displayed, not tucked away inside a wall of text within the terms and conditions. After all, it’s your money and you should know when it’s likely to reach your account.
Signing up to play should never be an arduous task. The entire process should be streamlined so that it takes no more than a few minutes to fill out the necessary details to gain access to your new account. Registration forms should always be clearly presented, with a detailed step-by-step guide for each section to make the site as accessible as possible. At the end of the day, certain prospective players may not have any form of technological background and if any obstacles bar their path, they’re likely to look elsewhere.
Nowadays, mobile compatibility is almost a necessity as opposed to the luxury it once was. With so many users turning to the smaller screen to play at their convenience, online casinos that fail to meet the latest demands are effectively handicapping themselves and missing out on a huge portion of players. As such, we look for sites with a healthy mobile presence, whether it be via a mobile optimised site or dedicated app available for download on either smartphone or tablet. Those that deliver the same great experience for players looking to gamble on the go often rank much higher than those that don’t.
Finally, but of no less importance, it’s key that online casinos provide a full suite of customer support options, which are ideally active 24/7. We want you to have an enjoyable experience when playing online, but the fact is there’s always the possibility that you may run into certain issues. That’s why our experts put each of the available support methods to the test to discover their respective response times and how effective the representatives are at resolving any queries or concerns you may have.

7 Tips for Finding the Highest Paying Online Casino Games

Landing a huge win is an exhilarating experience; within seconds you can go from casually playing to seeing a dramatic increase in your account balance. Of course, there are never any guarantees when it comes to gambling online and you won’t always secure a payout. However, if you consider the following tips before playing, you may be able to increase your chances of winning.

1 – Compare different game types

If you’re looking to secure a large payout, it’s important that you analyse each genre of casino game to determine the best possible route to riches. In general, online slots tend to offer the greatest potential returns in relation to your stake – a £0.20 spin could net you a win worth well over 100,000x your bet (£20,000) on certain games in rare instances. This avenue opens up immense possibilities for players of any type of bankroll, of course. The downside is that these types of payouts are incredibly hard to come by.

You may need to take a seat at specifically tailored high roller tables and you’ll have to lay down a substantial wager to see equally sizeable returns, but if Lady Luck is on your side you could walk away with huge profits within an instant.

Blackjack image 1

2 – Check RTP percentages and the House Edge

A slot’s RTP (Return to player) estimates your theoretical returns over the course of an extended play session. It’s shown as a value out of 100% and the higher it is, the better. Of course, you will see slight deviations during your average playtime; some that result in a favourable outcome and others that are much less beneficial.

Likewise, table games and their respective variants display a house edge. In this case, the lower it is, the better as this is the mathematical advantage the casino has against you during any given game round. Ultimately, if your goal is to maximise your chances of winning, you’ll want to select any type of game that offers either a high RTP value (somewhere in the region of 96%+) or a low house edge.

Baccarat image 2

3 – Understand game volatility

When it comes to figuring out a slot’s overall payout potential several important factors create its overall math model. The first of which is its RTP, which we touched upon previously, but another major aspect is the game’s volatility. This refers to how often you can expect any given game to payout.

Each slot’s volatility is rated on a variance scale ranging from low to high, or extremely high in very specific cases. Essentially, low volatility slot gameplay tends to favour paying modest wins regularly, whereas high volatility games often pay less frequently but the wins are much more valuable. Generally, low volatility slots are ideal for new or casual players who are looking to keep their bankroll ticking over as there’s much less risk of long winless streaks. Conversely, high volatility slots are often the go-to for regular players due to their ability to deliver enormous payouts – the main downside is that it can be quite some time before you see any respectable returns.

4 – Utilisie bonuses wherever possible

Making use of online casino bonuses is another great way to be in with a chance of landing big payouts.

The simple act of signing up to a casino as a new player can unlock special offers that you can use to play various games. It’s not only new customers who can benefit though, returning players are often able to make use of regular deposit bonuses, free spins and other promotions to extend their playing session. Of course, these bonuses won’t improve a game’s math model, but they will enable you to play for longer, thus giving you even more opportunities to land a winning spin and a potentially huge payout.

Bonus featured image

5 – Look at the game’s maximum payout potential

When it comes to looking for the highest paying casino games, you’ll also need to consider the maximum payout each title can award on any given spin or game round. Online slots often display this as a multiplied value relating to your stake: for example 5,000x. Therefore, if you were to wager £0.20 per spin and successfully landed the max win in the example mentioned above, you’d be looking at a return of £1,000. However, if you were to up the ante and set your bet at £1 per spin, the same win would yield a £5,000 payout. Whilst that would be a staggering result, there are plenty of slot games that go above and beyond when it comes to big win potential, which leads us nicely on to our next tip.

6 – Look at the game’s maximum payout potential

Certain names within the industry have become synonymous with launching casino games that deliver immense payout potential. Nolimit City’s slot portfolio boasts a staggering range of titles that offer prizes worth well over 40,000x your stake, the largest of which, San Quentin xWays, offers a staggering 150,000x maximum win. Elsewhere, industry favourites NetEnt and Relax Gaming have also earned similar reputations courtesy of the immensely popular Dead or Alive 2 and Money Train 2 slots. Therefore, it’s always worth taking a look at their respective catalogues before deciding upon which game to play.

7 – Do your research

Finally, it’s always worth spending some time brushing up on game information before playing.

Although venturing into the unknown can be an exhilarating experience, we strongly advise you to check out our slot reviews before putting your hard-earned cash on the line.

We cover all of the important details relating to game volatility, RTP, maximum payout potential and features in an unbiased manner, to provide you with the right tools you’ll need to make an informed decision.

what is a bonus uk

Online Casinos Without Registration

It may seem strange, but certain online casinos don’t require you to create an account before you’re able to start playing. These are often referred to as no-account casinos and they offer certain advantages over regular iGaming sites.

Unsurprisingly, the primary attraction of no account casinos is that there’s no need to sign up. As soon as you visit the site you can instantly make a deposit and start playing. Of course, that may raise certain concerns about financial security for some players – at the end of the day, how does the casino keep track of how much remains in your casino balance? Well, as opposed to utilising personal account information to separate individual players, no account casinos rely on your banking details, which, in most cases, is related to your online banking service to provide up-to-date information. Additionally, they may also use your IP address or other techniques as a means of identification.

It must be said though these sites are relatively rare in the UK. However, if you’re planning on trying them out be sure to keep an eye open at Slotsia for our top recommendations!

Online Casino Bonuses

Online casinos usually offer a range of bonuses to incentivise new players to join and existing customers to keep coming back for more. These promotions can be a great source of additional funds and you’ll find that they come in a wide range of formats, as you’ll discover throughout our casino bonuses page. Below, you’ll also find a brief overview of what each offer typically entails:

bonus generic
  • Welcome bonus: These offers grant new players additional funds to play with but do require an initial deposit to activate.
  • Free spins: Free spins allow you to play eligible slot games for free. These can be standalone offers but also sometimes come in conjunction with welcome bonuses.
  • No deposit bonus: No deposit bonuses grant free cash or several free spins for players to use on eligible games. However, due to their valuable nature, they’re often much harder to come by.
  • No wagering bonus: There are no wagering requirements attached to this particular offer – whatever you win from these bonuses is yours to freely withdraw.
  • Cashback bonus: These offers usually return a percentage of your total losses over a specified period of play.

Online Mobile Casinos

Mobile compatibility is an integral component of any successful modern casino. Nowadays, players not only want the ability to access their favourite games via smartphone or tablet but they also demand the same great selection of games and overall experience.

It is pivotal that leading desktop casinos also develop mobile browser-friendly versions and/or dedicated apps for players who prefer to gamble on the go.

Thankfully, the majority of online casinos have adapted alongside the latest technological advancements, giving you plenty of great options. You can compare all of Slotsia’s top recommended sites by checking out our mobile casinos page. There, you’ll find everything you’ll need to get up and running when playing on the smaller screen.

Best Mobile Casinos UK

Casino Safety

Whilst online casinos are a great source of entertainment and potentially life-changing wins, each site has a duty to ensure players and their sensitive details are secure at all times. That’s why you might have come across certain verification checks when signing up, making a deposit or requesting a withdrawal. It’s not the casino trying to cheat you out of your well-earned winnings, it’s more to safeguard each transaction and prevent any fraudulent activity. Below, we’ll take a look at measures casinos put in place, what they mean and you can meet the necessary requirements.

No limit casinos safety image

Why Casinos Asks for Documents

At some point, all players who visit legitimate online casinos are required to provide certain documentation. The question is: why? Ultimately, it boils down to security and something known as the Know Your Customer (KYC) process. This involves stringent scrutiny of a player’s identity to confirm they are who they say they are.

In essence, casinos have to know who their players are, where they’re playing from and that the payment methods they’re using are theirs. Otherwise, the sites would not be able to provide a secure environment in which players can gamble.

Know Your Customer Checks

There is also a myriad of different reasons sites request proof of identity. Primarily though, it’s a legal obligation. Licensed casinos must comply with specific regulations in order to operate to prevent any fraudulent activity or money laundering. It’s also to ensure that players are of legal age to gamble. Since registration details can be faked, the only surefire way to confirm someone’s age is to request ID verification.

Other concerns relate to potential bonus abuse and the prevention of problem gambling. Bonus offers are something of an investment on the casino’s part. They’re used to attract players, of course, but they do cost sites a lot of money. So, if players were able to circumnavigate the single-use per household rule it could result in major losses for the casino, hence the need for personal ID checks. Likewise, online casinos have a duty of care to their players. If a customer shows unsustainable gambling patterns, KYC checks can help prevent future losses by restricting access.

Different Types of Documents used for Verification

A standard verification process usually requires several things to verify your account: proof of identity, proof of address and proof of payment method.

Proof of ID

To prove your identity, you’ll need to provide a copy of any of the following documents:

  • Driver’s licence
  • Passport
  • Government-issued photo ID card

Proof of Address

Again, you’ll need photocopies of any of the following legitimate documents to prove where you live:

  • Any recent utility bill
  • A recent bank statement
  • Government-issued document containing your address

Proof of Payment Methods

Most casinos will offer a variety of card payment methods, along with instant banking and eWallet solutions. However, you will need to verify each method before it can be used to deposit funds

  • Debit card: You must show proof of the first 6 and last 4 digits, your name and expiry date. You need to show proof that the card is signed and must also cover the 3 digit CVC code on the back.
  • eWallet: Verification is simple, simply provide a screenshot that displays your email, account number/ID and your name.
  • Bank transfer: Provide a bank statement or a screenshot from your online account showing your name and account details.

Verification Process

Whenever you undergo a verification process, most casinos will allow you to follow the current status of your verification; you’ll be able to see whether your documents have been approved, declined or are still pending.

In most cases, the process will take between 1-3 days but if any problems arise the casino will quickly notify you so that you can make any necessary amendments.

Summary of the Know Your Customer Process

The Know Your Customer process is mandatory at UKGC-licensed casinos. However, it can be completed as quickly as possible as long as you follow certain instructions and provide clear photocopies or screenshots of the required documentation.

Its purpose is to ensure the safety and security of each player, along with the operator (casino) to which you’re entrusting your personal and financial details. KYC is also in place to prevent ID theft, fraudulent activity and underage gambling.

Casino Customer Support

There may come a time that you need assistance when gambling online. Thankfully, modern casinos usually offer a comprehensive support service, which is on hand 24/7 to resolve any of your potential queries or concerns. Should you ever need to get in touch with a customer support representative, you can look below to discover how to do so and what options are typically available.

How to contact support

Most casinos similarly display their available support options. There’s usually a dedicated support page that you can access directly from the main lobby; you merely have to click the provided link and you’ll be redirected to the active support channels. 

Additionally, there’s often a live chat support bubble permanently located in one of the corners of the screen. If you prefer to use this option, click the button and a representative should be on hand to help resolve any issues.

Types of support channels (email, phone etc)

  • Live Chat: This is best used for matters of an urgent nature, which require support in real-time. The response times are often amongst the quickest, provided a representative is available.
  • Email: If your concern is of a more complicated nature, you may be better served by sending an email. The estimated response times are often somewhat longer than that of live chat queries but you can usually expect a reply within 24 hours.
  • Telephone: Some casinos provide a contact number so that you can speak directly with a member of customer support. However, this is usually only available within specified hours.
  • Support Ticket: Within the casino’s support page there may be a support ticket form available. This removes any necessity for a personal email; you merely enter the valid information and any response will be sent via a personal account message.

Gambling Responsibly

Whilst we aim to recommend the best casinos and games, it’s also our duty to promote responsible gambling. That’s why we’ve created a page dedicated to the subject. There you’ll find plenty of useful information that you can use to help prevent problem gambling, and set personal limits along with a section devoted to separating certain gambling myths from the facts.

Always remember that legitimate UK casinos will always have tools in place that will allow you to keep tight control over your spending. We strongly advise that you make use of the provided deposit limits and timeout features so that playing at an online casino remains a source of entertainment. 

However, should you ever decide that the time has come to quit you should be aware of how to close your account. You may be able to set a permanent timeout from within your account settings but you may also need to contact support in order to confirm a complete account closure.

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